Interactive Wayfinding

North Lakes Specialist Medical Centre is a state of the art healthcare facility located in North Lakes. Opening in July of 2016, the facility has been purpose built as a medical treatment facility for health preservation and disease prevention. The centre is ideally located, servicing the north Brisbane region and the growth through the Moreton Bay Region, including Redcliffe, Caboolture and Bribie Island. The centre is currently home to 8 different medical service providers and is set to grow.

The state of the art facility was designed specifically to cater for specialist medical services, with multiple tenancies across five floors including an undercover parking area with 236 car parks. The way finding throughout the complex was a key issue as it would be servicing multiple businesses and communicating to multiple patrons. The centre was looking to go digital, with the aim to integrate into the overall look and feel of the building, whilst maintaining flexibility in the directional messages needed to guide people through the complex. With anticipated new tenancies coming in to the centre, the ease of updates through a digital interactive wayfinidng platform allowed the centre to save time and money in the future.

Our solution

The CV Media & Signage team developed a tailored digital interactive wayfinding solution that was aligned with the North Lakes Specialist Medical Centre branding. The six screens were integrated across each floor, with floor specific information and touch screen capabilities to allow access to more in-depth information. The entire solution can be managed on site via the cloud based content management system, or externally from any internet connected device. Utilising our in-house design capabilities, the interface design integrates seamlessly into the centres overall branding vision.

Results and feedback

Clear wayfinding is a crucial customer service enabler for this facility, particularly in relation to the size of the establishment and the distribution of service providers across the different floors. The North Lakes Specialist Medical team are extremely happy with the way the CV Media & Signage digital solution seamlessly integrated into the new building. The digital interactive wayfinding signs effectively deliver on their core service whilst creating strong visual impact and contributing positively to the overall look and feel of the facility.