Relax, we’ve
got you covered
CV Media & Signage’s digital support service guarantees optimal display performance, backed by customisable service level agreement options. With our expert team, we offer comprehensive support, from troubleshooting to content management, ensuring maximum impact for your investment.
Our support services
Helpdesk
Our support team are committed to ensuring your digital network is always running smoothly. We offer 24/7 phone support managed by our friendly, multi-skilled support technicians with the option to add on weekly maintenance reports.
Proactive Monitoring
Including proactive monitoring in your support package allows our technicians to solve problems before you are even aware of them. The team monitors network connectivity, media player outages and any potential storage issues to ensure 100% uptime.
Scheduled Maintenance
CV Media & Signage provide a streamlined approach to protecting your digital signage investment through scheduled maintenance checks. Maintenance checks provide clients with regular reports on the health of every digital asset.
Client Support Portal
Keeping track of a large digital system can be confusing. Our professionally managed and easy to use client support portal puts our clients in control. The portal provides clients with one location to lodge, view, track and escalate support tickets.
Content Management
At the heart of any digital media installation is content management. Our team provide an in-house content management service, ensuring the right creative is on the right screen at the right time, removing the guesswork for you.
SAI Certified
Being externally certified through SAI Global proves that CV Media & Signage’s digital support packages are closely aligned with our quality policy to guarantee client satisfaction.
Service Level Agreement
Support is key to extending the lifespan of your digital signage, keeping it in optimal condition, and meeting health and safety standards. CV Media & Signage offers tailored, national service and maintenance programs designed to maximise cost efficiency and minimise downtime. Our comprehensive SLA packages can include nationwide coverage, a 3-tier support structure, 24/7 phone support, online proactive monitoring, technology hot swaps, onsite service, and defect management. We’ll work with you to customise the SLA package that best suits your project, providing seamless support every step of the way.