Brisbane Airport Corporation (BAC) is the operator of Brisbane Airport (BNE) and the surrounding precinct, with two major terminals servicing 26 airlines and flying to 67 destinations. BAC covers 2700 hectares as the largest airport by land size in Australia and it has the third largest in terms of passenger numbers, with 22.4 million passing through in the last financial year (FY16). BAC continues to implement plans and infrastructure for growth, to fulfil their vision of being the best airport and preferred choice for passengers.
CV Media & Signage have worked closely with BAC for a number of years to provide consistently progressive and quality visual solutions. As a key partner in their journey into digital, the team has been able to develop, customise and deliver a number of solutions focusing on the airport operations and improving customer experience.
Critical to the functionality of the Domestic and International Terminals is the wayfinding signage found throughout. A central element to the customer experience is the ability to move through the airport with ease, so passengers feel confident in where they are travelling. Travel is often a time of heightened stress and reducing customer’s directional concerns has a direct impact on their overall experience.
The team has delivered a comprehensive range of wayfinding signs for; departure gates, services, facilities, entries and exits, precinct mapping, check in points, information booths, ground transport and more. The products delivered for the solutions include;
With a longstanding relationship, our team has an invaluable understanding of Brisbane Airport’s operational environment. Keeping customer experience and ongoing operations front of mind, the installation and wayfinding integration projects always ensure minimal disruptions to the airports ongoing function. The wayfinding throughout Brisbane Airport has contributed to the overall customer service and satisfaction which has secured them several awards in 2017 including being named in the International Airport Reviews Top 20 World Airports.